Membership Administrator
(Full-Time / Exempt)
The Museum of Arts and Design is seeking a Membership Administrator who will play a crucial role in cultivating and expanding the museum's membership base. This position is responsible for developing and implementing strategies to attract, engage, and retain members, fostering a sense of community and support for MAD. This employee will also have extensive knowledge of Raisers Edge.
The Museum of Arts and Design has a mission to explore how craftsmanship, art, and design intersect in the visual arts today. Through its exhibitions, programming, and collection, MAD promotes a view of the world unobstructed by traditional definitions of fine art. MAD provides an opportunity for employees to enrich and develop their love of art, craft and design while contributing their specific skills, expertise, and talents. www.madmuseum.org
Compensation and Schedule
This is a full-time, onsite, exempt position with compensation between $68,000 - $75,000 per annum. Your anticipated schedule will be Monday thru Friday 9:30 am – 5:30 pm, with some nights and weekends based on Museum events.
Responsibilities include but are not limited to:
Membership Development
- Develop and execute strategies to grow and diversify the museum's membership base.
- Implement targeted campaigns to acquire new members and retain existing ones.
- Provides front line service and communication to members to include handling member requests and inquiries, answering questions for potential members, processing new member applications and previous member renewals.
- Collaborate with marketing and communications teams to create compelling membership promotions and materials.
Member Engagement
- Design and oversee programs and events that enhance the membership experience to include but not limited to creation and execution of a young patron's gala.
- Foster strong relationships with members through regular communication and personalized engagement initiatives.
- Collaborate with other departments to ensure members have exclusive access to special exhibitions, events, and programs.
Data Management
- Maintain accurate and up-to-date membership records in the donor database.
- Utilize data to analyze membership trends, identify opportunities for growth, and make data-driven decisions.
- Assist as necessary with donor database (Raiser's Edge) upkeep.
Qualifications
- Bachelor's degree in marketing, communications, arts management, or a related field.
- Proven experience in membership development, preferably in a cultural institution.
- Familiarity with fundraising databases and CRM systems; proficiency in Raiser's Edge or similar software.
- Strong communication and interpersonal skills.
- Ability to analyze data and translate insights into actionable strategies.
- Creative thinker with a passion for the arts and culture.
- Must be able to work nights and weekends.
Excellent communication skills required Professional, friendly demeanor and interest in building relationships with staff
Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If much of this job posting describes you, then please apply for this role.
MAD provides equal opportunity to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, national origin, ancestry, age, mental or physical disability, pregnancy, alienage or citizenship status, marital status or domestic partner status, genetic information, genetic predisposition or carrier status, gender identity, HIV status, military status and any other category protected by law in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment
If you enjoy helping others, like working together as a team, care about details, and want to share our interest in art, craft, and design with others, then we want to hear from you! Please submit a cover letter and resume to recruit@madmuseum.org and include "Membership Administrator" in the subject line of your email. Applications without a cover letter and resume will not be considered. Only eligible candidates will be contacted for an interview. No phone calls, please.